FAQ

Questions people actually ask

Ordering

Do I need an account?
No. You can check out as a guest. An account just makes reordering and tracking easier.

Can I change or cancel my order?
Yes, if it hasn't been dispatched. Email us as soon as you can and we'll catch it if we can.

Payment

Do you offer Cash on Delivery?
Yes, on eligible pin codes. Choose Cash on Delivery at checkout and pay the courier when your parcel arrives. If COD isn't available for your pin code, checkout will let you know and you can pay online instead.

Is it cheaper to pay online?
Yes. Prepaid orders — UPI, card or net banking — are discounted at checkout, so paying online always costs you less than Cash on Delivery. You'll see the exact difference before you confirm.

Why the difference?
Because COD genuinely costs more to run: cash collection, longer settlement, and parcels that come back undelivered. Rather than quietly raising prices for everyone, we pass the saving to people who pay upfront.

What if I'm not home when the COD parcel arrives?
The courier will normally attempt delivery again. If you know you'll be away, reply to your tracking email and we'll ask them to reschedule.

What payment methods do you accept?
UPI, cards, net banking and Cash on Delivery. Online checkout is handled by Shopify's secure payment system — we never see or store your card details.

Is my payment information safe?
Yes. Payments are processed over an encrypted connection by Shopify's PCI-compliant checkout.

Shipping

How long does delivery take?
Orders are dispatched within 24–48 hours and typically arrive in 5–10 days anywhere in India.

Do you ship everywhere in India?
We ship to serviceable pin codes across India. If yours isn't serviceable, checkout will tell you.

How do I track my order?
You'll get a tracking link by email once it ships. You can also use the Track Order page.

Do you ship internationally?
Not currently.

Replacements

What if my item arrives damaged or faulty?
We replace it free. Email us within 7 days of delivery with a photo of the item and the packaging, and a replacement ships out. You don't pay return shipping. This applies to COD orders too.

Can I return something I simply didn't like?
We don't offer change-of-mind returns or refunds. That's why our product pages carry full specs, what's-in-the-box lists and honest FAQs — so you know exactly what's arriving before you buy. If a listing was inaccurate, that's on us and we'll make it right.

What if the wrong item arrives?
Same as damaged — photo within 7 days, free replacement.