Replacement Policy

Findrry is a replacement-based store. We do not offer change-of-mind returns or cash refunds. What we do offer is a straightforward, no-cost replacement whenever an order arrives damaged, faulty, or not as described — on prepaid and Cash on Delivery orders alike.

What is covered

The item arrived physically damaged
The item is faulty or does not work as described on the product page
The wrong item or wrong quantity was delivered
The order was lost in transit

What is not covered

Change of mind, or the item not suiting your taste
Damage caused after delivery through misuse, drops or water exposure
Normal wear from ordinary use
Claims raised more than 7 days after delivery

How to claim a replacement

Email support@findrry.com within 7 days of delivery.
Include your order number and clear photos of the item and its packaging.
We confirm the claim, usually within one working day.
A replacement is dispatched at no cost to you. You do not pay return shipping.

Cash on Delivery orders

COD orders are covered by exactly the same replacement terms as prepaid orders.

If you no longer want a COD order, please cancel it before dispatch rather than refusing the parcel at your door. Refusing delivery means the courier carries it back to us at our cost, which is what makes free replacements possible for everyone else. We may decline Cash on Delivery on future orders for addresses with repeatedly refused parcels — online payment always remains available.

If a replacement is unavailable

If we cannot replace the item because it is no longer stocked, we will issue a store credit for the full amount paid, or refund the original payment method where store credit is not workable for you.